Privacy Policy — How 3k44 Collects, Uses, and Protects Your Data
At 3k44, your privacy is a fundamental priority. This Privacy Policy explains in clear, straightforward terms exactly what personal information we collect when you use our platform, why we collect it, how it is stored and processed, and the rights you hold over your own data. We operate with full transparency so that every player across Bangladesh can engage with 3k44 with complete confidence.
Our Core Commitments to Your Privacy
The cards below summarise the six principles that guide how 3k44 handles your personal data. They are not a substitute for the full policy document below.
Minimal Data Collection
3k44 collects only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and comply with legal obligations. We do not harvest data beyond what is required for these purposes.
SSL Encryption on Every Page
Every page of the 3k44 platform is protected by SSL/TLS encryption. Data transmitted between your device and our servers — including login credentials, payment details, and personal information — is encrypted end-to-end at all times.
No Sale of Personal Data
3k44 does not sell, rent, or lease your personal information to third parties for marketing or commercial purposes. Your data is shared only with service providers that are directly necessary to operate the platform, and only under strict data-processing agreements.
Transparent Data Use
We tell you upfront exactly why we need each category of data we collect. There are no hidden data-sharing arrangements. Section 4 of this policy provides a full table of data categories, their purpose, and their retention period so you always know what we hold and why.
Your Rights, Respected
You have the right to access, correct, or request deletion of the personal data 3k44 holds about you. You may also object to certain types of processing. Section 9 of this policy outlines exactly how to exercise these rights through our support team.
Secure Payment Processing
Payment data processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled directly by those providers' own secure systems. 3k44 does not store full card numbers or mobile wallet PINs on our servers at any point during a transaction.
Table of Contents
- 1. Introduction
- 2. Who We Are
- 3. Data We Collect
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Data Sharing and Third Parties
- 7. Cookies and Tracking
- 8. Data Retention
- 9. Your Rights
- 10. Data Security
- 11. Children and Minors
- 12. International Transfers
- 13. Changes to This Policy
- 14. Contact Us
1 Introduction
3k44 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who uses our online betting and casino services. This Privacy Policy sets out in full detail the types of personal information we collect from players, the purposes for which that information is used, the circumstances under which it may be shared with third parties, the security measures we apply to keep it safe, and the rights available to you as a data subject.
This policy applies to all users of the 3k44 platform, including registered players, visitors who browse the site without registering, individuals who contact our support team, and any other person whose personal data is processed by us in connection with the operation of 3k44's services in Bangladesh.
Please read this Privacy Policy carefully before using the 3k44 platform. If you do not agree with any part of this policy, you should not use our services. Questions about this policy may be directed to our support team at [email protected] at any time.
2 Who We Are
3k44 is an online betting and casino platform operating under the brand name "3k44" and accessible at the domain 3k44.io. The platform offers sports betting (including cricket BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), live casino games, premium slot titles, crash games, and a full suite of player account management services including deposits and withdrawals denominated in Bangladeshi Taka (৳ BDT).
3k44 directs its services specifically at the Bangladesh market, offering English-language customer support available 24 hours a day, seven days a week. All services are intended exclusively for adults aged 21 and above.
For data privacy purposes, 3k44 acts as the data controller in respect of the personal information collected through the platform. As data controller, we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are subject to binding contractual obligations requiring them to process your data only in accordance with our instructions and applicable data protection standards.
3 Data We Collect
3.1 Information You Provide Directly
When you register for a 3k44 account, make a deposit or withdrawal, contact our support team, or interact with promotional features, you may provide us with the following categories of personal data:
- Identity data: full legal name, date of birth, gender, and a copy of a government-issued identity document (National Identity Card or passport) submitted during account verification.
- Contact data: residential address in Bangladesh (including division — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh), mobile phone number, and email address.
- Account credentials: username and encrypted password. We never store your password in plain text.
- Financial data: bKash, Nagad, Rocket, or Upay mobile wallet number, or bank card details (card number, expiry date) where applicable. Full card numbers are not stored on our servers after a transaction is completed.
- Communication data: the content of messages you send to the 3k44 live chat or support email, including any attachments you provide for verification purposes.
3.2 Information Collected Automatically
When you access the 3k44 platform, certain technical data is collected automatically by our systems:
- Device and browser data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
- Usage data: pages visited, games played, bets placed, session duration, click paths, and interactions with platform features.
- Log data: server access logs recording the time, date, and nature of each request made to our servers, including any error logs generated during your session.
- Geolocation data: approximate geographic location derived from your IP address, used to verify that you are accessing the platform from Bangladesh and to comply with any applicable geographic restrictions.
3.3 Information from Third Parties
We may receive limited personal data about you from third-party sources in specific circumstances:
- Payment providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard may provide us with transaction confirmation data to reconcile your deposits and withdrawals.
- Identity verification services: where we use a third-party verification provider to check the authenticity of identity documents submitted during the KYC process.
- Fraud prevention services: third-party providers that assist us in detecting fraudulent account activity, bonus abuse, and money-laundering risk signals.
4 How We Use Your Data
The table below summarises the primary purposes for which 3k44 processes your personal data, the specific data categories used for each purpose, and the applicable retention period:
| Purpose | Data Categories Used | Retention Period |
|---|---|---|
| Account registration and management | Identity, contact, account credentials | Duration of account + 5 years after closure |
| Identity verification (KYC) | Identity documents, date of birth | 5 years after account closure |
| Processing deposits and withdrawals | Financial data, identity data | 7 years (financial record-keeping requirements) |
| Providing customer support | Contact data, communication data, account data | 3 years from last interaction |
| Fraud detection and prevention | Device data, usage data, financial data, IP address | 5 years |
| Responsible gaming compliance | Usage data, financial data, self-exclusion records | Duration of exclusion + 5 years |
| Platform improvement and analytics | Usage data (aggregated and anonymised) | Anonymised — no defined limit |
| Promotional communications (with consent) | Contact data, betting/gaming preferences | Until consent is withdrawn |
| Legal and regulatory compliance | All categories as required | As required by applicable law |
Where we use your data for platform analytics and improvement, we anonymise or aggregate the data first so that individual players cannot be identified from the outputs. Raw usage data is not shared externally in any identifiable form.
5 Legal Basis for Processing
3k44 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Performance of a contract: processing that is necessary to create and manage your player account, process your deposits and withdrawals, and provide the betting and gaming services you have registered to use. Without this processing, we cannot provide the service.
- Legal obligation: processing required to comply with applicable legal requirements, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) identity verification, and financial record-keeping requirements.
- Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services, where those interests are not overridden by your privacy rights.
- Consent: where we send you optional promotional communications about 3k44 offers, bonuses, or new features. You may withdraw this consent at any time by contacting support at [email protected].
6 Data Sharing and Third Parties
6.1 Third-Party Service Providers
3k44 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only as instructed by 3k44 and to maintain appropriate security standards. Categories of providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard — to facilitate deposits and withdrawals.
- Identity verification providers: to conduct KYC checks and age-verification procedures.
- Fraud detection and AML screening providers: to identify and prevent fraudulent activity and financial crime.
- Cloud hosting and infrastructure providers: to host the platform, store data securely, and maintain service availability.
- Customer support software providers: to power the 24/7 live chat and ticketing system.
- Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others — limited data may be shared to facilitate game session management and dispute resolution.
6.2 Legal Disclosure
3k44 may disclose your personal data to law enforcement authorities, regulatory bodies, or other third parties where required to do so by applicable law, court order, or binding governmental directive. We will notify you of such disclosures where legally permitted to do so.
6.3 No Commercial Data Sales
3k44 does not sell, rent, or otherwise commercially transfer your personal data to any third party for marketing purposes. Any data sharing beyond what is described in this section requires your explicit prior consent.
7 Cookies and Tracking Technologies
3k44 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse usage patterns that help us improve the service. The categories of cookies we use are as follows:
- Strictly necessary cookies: required for the platform to operate. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled.
- Functional cookies: used to remember your language preference, display settings, and other customisation options. Disabling these may affect your experience but will not prevent basic access.
- Analytical cookies: used to collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is used exclusively to improve 3k44's service quality.
- Security and fraud-prevention cookies: used to detect unusual access patterns, identify potential bot activity, and protect your account from unauthorised access.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact platform functionality. Strictly necessary and security cookies cannot be disabled without preventing you from using the service.
8 Data Retention
3k44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods applicable to each data category are set out in the table in Section 4 of this policy.
When an account is closed — whether by the player voluntarily or by 3k44 for any reason — we retain core account and transaction records for a minimum of five years for anti-money-laundering compliance and financial record-keeping purposes. Financial transaction records may be retained for up to seven years where required by applicable law.
Data held for responsible gaming purposes — including self-exclusion records — is retained for the full duration of the exclusion period plus five years thereafter, to prevent the inadvertent re-opening of excluded accounts.
When data is no longer needed and its retention period has expired, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual player.
9 Your Rights
As an individual whose personal data is processed by 3k44, you hold a number of important rights in respect of that data. These rights are described below. To exercise any of them, please contact our support team in writing at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge, unless a request is manifestly unfounded or excessive.
- Right of access: you may request a copy of the personal data 3k44 holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification: you may request correction of any personal data that is inaccurate or incomplete.
- Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to limitations where we are required to retain data for legal compliance purposes.
- Right to restriction of processing: you may request that we temporarily suspend the processing of your data while a dispute about its accuracy or our use of it is resolved.
- Right to data portability: where processing is based on your consent or on the performance of a contract, you may request a copy of the data you provided to us in a structured, commonly used, machine-readable format.
- Right to object: you may object at any time to processing carried out on the basis of our legitimate interests, including profiling carried out for fraud-prevention purposes, subject to applicable legal overrides.
- Right to withdraw consent: where processing is based on your consent (e.g., receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
10 Data Security
3k44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption: all data in transit between your device and 3k44's servers is encrypted using current industry-standard TLS protocols.
- Password hashing: account passwords are stored using a one-way cryptographic hash function. Even 3k44 personnel cannot retrieve your password in plain text.
- Access controls: access to personal data held within our systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
- Security monitoring: 3k44's infrastructure is subject to ongoing monitoring for suspicious access patterns, intrusion attempts, and other anomalous activity.
- Regular security assessments: we conduct periodic reviews of our security practices and update them in response to emerging threats.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 3k44 will notify affected players in accordance with applicable legal requirements. You should also take steps to protect your own account by using a strong, unique password and by contacting us immediately if you suspect any unauthorised access.
11 Children and Minors
The 3k44 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If we discover or are made aware that an account has been created by, or that personal data has been collected from, an individual under this age, we will immediately suspend the account, delete the associated personal data, and return any balance to the source payment method after deducting applicable verification costs.
Parents and guardians who believe that a minor in their care may have accessed or registered on the 3k44 platform are encouraged to contact our support team immediately at [email protected]. We take underage access extremely seriously and will act on all such reports without delay.
12 International Data Transfers
Some of the third-party service providers engaged by 3k44 — including cloud hosting infrastructure, game content providers such as Evolution Gaming, Pragmatic Play, and NetEnt, and certain fraud-prevention and analytics tools — may process personal data on servers located outside Bangladesh. Where such international transfers occur, 3k44 takes steps to ensure that your data is afforded an adequate and consistent level of protection, including through the use of contractual data-processing agreements that impose obligations on the recipient equivalent to those under applicable data protection standards.
By using the 3k44 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. We will not conduct such transfers unless appropriate safeguards are in place to protect your data.
13 Changes to This Privacy Policy
3k44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent in-platform notification, with reasonable advance notice where practicable.
The effective date at the top of this policy indicates when the current version was last reviewed and updated. Continued use of the 3k44 platform after a revised policy has been communicated constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and contact us to close your account.
We encourage you to review this Privacy Policy periodically so that you remain informed about how 3k44 protects your personal data. The current version will always be available at 3k44.io/privacy-policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to 3k44's handling of your personal data, please contact our dedicated support team through any of the following channels:
- Live Chat: available 24/7 directly within the 3k44 platform after logging in — the fastest way to reach our team.
- Email: [email protected] (plain text — not a clickable link). We aim to respond to all written privacy enquiries within two business days.
Our support team covers all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh, and is available around the clock every day of the year, including during national holidays such as Eid, Pohela Boishakh, Victory Day, and Independence Day.
Ready to Explore 3k44?
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